customer service
Monday March 18, 2024




Privacy/Security

Privacy matters. SunSafe.com recognizes the importance of your privacy, and takes a number of steps to protect that privacy.

The information you provide is used to process and ship your order. It is kept on file in order to make subsequent orders easier for you and to follow-up on any questions you might have about your order(s).

It is the practice of SunSafe® not to disclose any information about its customers to any third party under an circumstances. Accordingly, SunSafe® does not sell, rent or share any information about any of its customers with anyone and has not present intention of doing so at any time in the future.

SunSafe.com Privacy Policy.

By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

If you have any questions or concerns about the privacy or security of your information, you may contact us.

Personal Information that We Collect

We may collect your personally identifiable information, such as your name, shipping address, billing address, email address, phone number and credit card number, in the course of processing your order, or when we otherwise communicate with you. For example, through order forms on our Site and in our catalog, and through signups for our mailing list, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).

Uses of your Information

The information you provide is used to process and ship your order. It is kept on file in order to make subsequent orders easier for you and to follow-up on any questions you might have about your order(s).

Financial information that is collected is used to bill you for products that you request.

Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings; see "How to remove your name from our mailing or email list" below.

If you register for email or if you provide your email address to us, we will send you emails.

These emails will inform you of our launch of new products, of special sales, of promotional offers. If you currently receive our emails and do not wish to continue receiving them, please see the "How to remove your name from our mailing or email list" section below.

Disclosures of Your Information

We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:

It is the practice of SunSafe® not to disclose any information about its customers to any third party under any circumstances. Accordingly, SunSafe® does not sell, rent, or share any information about any of its customers with anyone and has no present intention of doing so at any time in the future.

Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service.

These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.

For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of sunsafe.com, our customers, our employees or others.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that SunSafe.com substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

How to Remove your Name from Our Mailing or Email List

Our Site provides you the choice to receive communications from us at the point where we request information about you.

'Remove Our Site' gives you the following options for removing your information from our database to not receive future communications, or to no longer receive our service, or to not share your name and address with other companies.

1. You may send an email to michelle@sunsafe.com.
2. You may send mail to the following address: Customer Service 204 37th Ave. N Suite 138, St. Petersburg FL 33704.
3. You may call the following telephone number: 1-800-SUN-SAFE and leave a message. We will contact you to confirm.

How to Correct your Name on Our Mailing or Email List

This Site gives you the following options for changing and modifying information previously provided:

1. You may send an email to michelle@sunsafe.com
2. Send mail to the following postal address: Customer Service 204 37th Ave. N Suite 138, St. Petersburg FL 33704.
3. You may call the following telephone number: 1-800-SUN-SAFE and leave a message. We will contact you to confirm.

Protection of Personal Information

We want you to feel confident about using SunSafe.com and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

Children's Privacy SunSafe.com does not sell merchandise for purchase by children.

If you are under 18, you may use our website only with the involvement of a parent or guardian.

Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

Changes to this Privacy Policy?SunSafe.com may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

How to Contact Us

If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways

1. You may send an email to michelle@sunsafe.com
2. Send mail to the following postal address: Customer Service 204 37th Ave. N Suite 138, St. Petersburg FL 33704.
3. You may call the following telephone number: 1-800-SUN-SAFE and leave a message. We will call you back.

EFFECTIVE DATE: January 1, 2010

By using this Site, you agree to be legally bound by all the terms and conditions contained in this Terms of Use Agreement ("Agreement"). Please read these terms carefully. By using this Site you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Site. In addition, when you use any current or future version of this Site or any other SunSafe.com Web Site, you also will be subject to the terms and conditions of this Agreement. Please print a copy of this Agreement for your records.

We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Site following any such modification constitutes your agreement to the terms of the modified Agreement.

Privacy: Please review our privacy policy, which also governs your visit to the Site, to understand our privacy practices. The terms and conditions of our privacy policy are incorporated herein and made a part of this Agreement.

Orders: SunSafe.com does sell products for children, but it does not sell products to children. SunSafe.com only sells products to adults, ages 18 years and older, who can purchase them with a check or credit card. SunSafe.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if SunSafe.com believes that user conduct violates applicable law or is harmful to the interests of SunSafe.com.

Trademarks: SunSafe® is a registered trademark of The Brand Experience in the United States and other countries. 'The Sunscreen kids want to wear®, Look Younger, Longer® and other marks indicated on our Site are trademarks or registered trademarks of The Brand Experience in the United States and other countries. All rights reserved.

This Site refers to third-party trademarks, including without limitation: Facebook is a registerted trademark of Facebook, Inc.; Twitter is a registered trademark of Twitter, Inc.; YouTube and the YouTube logo are trademarks of Google Inc.

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all SunSafe.com or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to The Brand Experience or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on this Site confers on you any license or right under any patent or trademark of The Brand Experience or any third party.

Notice of Copyright Infringement

SunSafe® Inc. respects the intellectual property of others. If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, please provide SunSafe's Copyright Agent with the following information:

Identification of the copyrighted work claimed to have been infringed; Identification of the allegedly infringing material on the Site that is requested to be removed; Your name, address, and daytime telephone number, and an email address if available, so that SunSafe® may contact you if necessary; A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law; A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed, and An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

SunSafe's Copyright Agent for notice of claims of copyright infringement on the Site is SunSafe's General Counsel, who can be reached as follows: General Counsel?at email: webdomain@sunsafe.com.

License and Site Access

SunSafe® grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SunSafe®. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither this Site nor any portion of this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SunSafe®. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SunSafe® and our affiliates without express written consent. You may not use meta tags or any other hidden text using SunSafe®'s name or trademarks without the express written consent of SunSafe®. Any unauthorized use terminates the permission or license granted by SunSafe®.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of SunSafe® so long as the link does not portray SunSafe® or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any SunSafe® logo or other proprietary graphic or trademark as part of the link without express written permission.

Third Party and Co-Branded Web Sites?This Site may contain hyperlinks ("links") to Web Sites operated by persons or entities other than SunSafe® ("third-party Web Sites") or to co-branded Web Sites operated by a third party, including affiliates ("co-branded Web Sites"). We provide such links for your reference and convenience only. A link from SunSafe® to a third-party Web Site does not imply or mean that we endorse the content on that third-party or co-branded Web Site or the operator or operations of that Web Site. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Web Sites to which you might link from our Site. SUNSAFE® IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.

Your Responsibilities

You agree to comply with all applicable law in connection with your use of the Site, and such further limitations as may be set forth in any written or on-screen notice from SunSafe®. As a condition of your use of the Site, you warrant that you will not use the Site for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this Site or any co-branded Web Site will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with SunSafe® or any co-branded Web Site at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

By using this Site, you agree not to violate or attempt to violate the security of the Site, including, without limitation, actions such as:

Accessing data not intended for you or logging into a server or account that you are not authorized to access; Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, "flooding," "spamming," "mail bombing," or "crashing" the Site; Sending unsolicited email, including promotions and/or advertising of products or services, and Forging any TCP/IP packet header or any part of the header information in any email or posting.

Risk of Loss

All products purchased from the Site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, SunSafe®. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when SunSafe® delivers these items to the carrier.

Product Information? SunSafe® attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. Unless otherwise stated, the prices displayed at the Site are quoted in U.S. Dollars.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate.

The SunSafe® Guarantee

SunSafe® guarantees every product we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return the product for replacement or refund in accordance with SunSafe®'s warranty policy.

DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY?THIS SITE IS PROVIDED BY SUNSAFE® ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUNSAFE® MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUNSAFE® DISCLAIMS ALL WARRANTIES, EXPRESS OF IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT WILL SUNSAFE®, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTIAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THIS SITE OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO SUNSAFE® THROUGH THE SITE; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DICLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Applicable Law and Disputes

This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of the United States of America and the State of Florida, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of Florida. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute relating in any way to products you purchase through SUNSAFE® shall be submitted to confidential arbitration in St. Petersburg, Florida, United States of America, except that, to the extent you have in any manner violated or threatened to violate SUNSAFE®'s intellectual property rights, SUNSAFE® may seek injunctive or other appropriate relief in any state or federal court in the State of Florida, United States of America, and you consent to exclusive jurisdiction and venue in such courts.

Indemnification

You agree to defend, indemnify, and hold harmless SUNSAFE® and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney's fees and other legal expenses, and judgments of any kind of nature, incurred by SUNSAFE® arising out of or relating to your use of the Site, your violation of this Agreement, or your violation of any rights of another.

Miscellaneous Legal Provisions

We may discontinue the Site at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Site at any time for any reason, without notice. We may discontinue or restrict your use of the Site at any time for any reason, without notice.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and SUNSAFE® as a result of this Agreement or your use of this Site. Nothing contained in this Agreement is in derogation of SUNSAFE®'s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by SUNSAFE® with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of SUNSAFE® to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.

If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

This Agreement is the entire and final Agreement regarding our Site and its content, and supersedes any prior or contemporaneous communications between SUNSAFE® and you regarding our Site and its contents.

All rights not expressly granted herein are hereby reserved.

Security Certificate

This site uses a Security Certificate to protect your personal information while you're ordering. Security Certificates represent one of the best encryption technologies available to secure transactions and credit card information on the internet.

How it works:

Before a Security Certificate is issued to a site, they verify that the web site really is controlled by the person or company buying the certificate. This makes sure that web companies don't do business under false names. The certificate lets your web browser exchange secret codes with our server to verify that the certificate is on the right web site, and use the secret codes to encrypt information that the server sends to you or that you send to the server.

Once you enter the checkout process, all information communicated between your computer and our servers is encrypted.

Encrypted means "coded" so that any personal and credit card information is scrambled. It's almost impossible for someone to read the information in a scrambled transaction. In this way you can feel comfortable that your transaction and credit card information are secure.