All products sold on SunSafe.com are backed by our "No Hassle Product Guarantee":

If you are not 100% satisfied, return your order in an unused condition within 14 days of delivery, and we will gladly exchange it or refund your full purchase price, excluding shipping.

Exchanges & Returns :

Please send your unused exchanges or returns to:

SunSafe Inc.
c/o Versatile
6422-C Harney Road
Tampa, FL 33610
Call toll free 1.800.SUNSAFE (1.800.786.7233)

Please include a note detailing what you want - a hand written note will do! There is no additional charge for an exchange except that the customer must bear the cost of returning the product to us.

One exception: if we messed up the order, then we'll bear the cost of returning the product to us.

Back Orders:

For any out-of-stock items, we will inform you and make alternative arrangements. Back Orders usually pay a $4.00 flat shipping charge regardless of purchase value. Overnight or other express shipping is available for an extra fee.

Material or Manufacturing Defects on SunSafe Suits:

We'll gladly provide a replacement or a refund for any SunSafe SwimSuit should this occur.

Shipping:

Orders are usually shipped via US Priority Mail when all items are available. In-stock orders are usually shipped from Miami within 24 hours. For any out-of-stock items, we will inform you and make alternative arrangements.

Weekend Orders:

Orders placed on Friday after 10:00 AM EST, on Saturday, or on Sunday will be processed and shipped from Miami the following Monday.

Customer Service on Product Purchases Only:

Call toll-free, (800) 786-7233 that's (800) SUN-SAFE; operators will answer your call between 9:00 AM and 4:30 PM EST.

After hours, please expect to leave a message which we will return.

Please let us know the best time and phone number at which to reach you, and we'll minimize "voicemail tag."

Finally, you can email us at michelle@sunsafe.com.