shopping cart | customer service
Monday February 20, 2017


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Customer Service

All products sold on SunSafe.com are backed by our "No Hassle Product Guarantee":

If you are not 100% satisfied, return your order in an unused condition within 14 days of delivery, and we will gladly exchange it or refund your full purchase price, excluding shipping.

Exchanges & Returns:

Please send your unused exchanges or returns to:

SunSafe Inc.
204 37th Ave N #138
St. Petersburg, FL 33704-1416

Call toll free 1.800.SUNSAFE (1.800.786.7233)

Please include a note detailing what you want - a hand written note will do! There is no additional charge for an exchange except that the customer must bear the cost of returning the product to us.

One exception: if we messed up the order, then we'll bear the cost of returning the product to us.

Back Orders:

For any out-of-stock items, we will inform you and make alternative arrangements. Back Orders usually pay a $4.00 flat shipping charge regardless of purchase value.

Material or Manufacturing Defects on SunSafe Suits:

We'll gladly provide a replacement or a refund for any SunSafe SwimSuit should this occur.

Shipping:

Orders are usually shipped via US Priority Mail when all items are available. In-stock orders are usually shipped within 24 hours. Expect items within 7-10 days. For any out-of-stock items, we will inform you and make alternative arrangements.

Weekend Orders:

Orders placed on Friday after 10:00 AM EST, on Saturday, or on Sunday will be processed and shipped the following Monday.

Customer Service on Product Purchases Only:

Please email us at michelle@sunsafe.com or call toll-free (800) 786.7233 that's (800) SUN.SAFE and leave a message which we will return within 24 hours.

Please let us know the best time and phone number at which to reach you. Thank you very much.